Grill Warranty

We have streamlined our warranty service. Please fill out the below form to get your warranty process started. Please note all of the information on the form, is information required by the specific brands to file a warranty. In most cases, we need photos of the issue. If you have a copy of your receipt, that always helps as well.

Please note we can process all warranty claims in Southwest Florida, regardless if you purchased from us or not. We can process warranty claims nationwide only for customers who have purchased from us on the following brands. Challenger Designs, Twin Eagles and Delta Heat.

Most warranty claims result in parts that will either be sent to your home or available for pick up in our store once we get necessary approvals.

Grill Warranty Claim Form

Customer Information

Full Name

Email Address

Phone Number

Street Address

City

State

ZIP Code

Grill Information

Grill Brand

Preferred Pickup Store

Where was grill purchased from?

If grill was not purchased from Family Hardware, you must have prior approval to submit otherwise claim will be denied. We do not process warranty claims for grills purchased from Home Depot, Lowes, Amazon or BBQ Guys.

Warranty Items

Describe the parts or items needing warranty service

Warranty Item 1

Copy of Receipt *

Please note: If we are not your original dealer, we urge you to contact them first. We will not process warranty requests for grills purchased online or from big box stores.

Photos of Damage/Defective Part *

Upload photos showing the damage or defect (required)

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Grills

Big Green Egg

Napoleon Prestige Pro

Challenger Designs

Delta Heat

Twin Eagles

Warranty

Sharpening

Saw Blade Sharpening

Freud