Once your order is shipped, it's in the hands of carriers like USPS, UPS, or FedEx, who are responsible for delivering your package. We can't make any changes to the shipment once a tracking number has been issued.
Missing Tracking Number: If you haven't received a tracking email within 3-4 days of placing your order, it may have been filtered into your spam folder. You can also check on the tracking status of your order by using our tracking tool below.
Reported Package Damage: If your package is reported as damaged, please email us at [email protected] with your name and order number. We'll file a claim and either reship the item or issue a refund, depending on current stock availability.
Unreceived Package: Allow 24-48 hours for your tracking information to update after your order ships. If you haven't received your package or if the tracking doesn't show an estimated delivery date after two weeks, contact our customer service. We'll investigate and may file a missing parcel claim to either reship the order or issue a refund.
Returned Packages: If a package is returned to sender, we will issue a refund for the cost of the product only; shipping fees will not be refunded. Your order will be cancelled and will need to be placed again if you still wish to receive the item. Refunds will be processed once we have received the returned package.
