Terms of Service

1. Who May Order

You must be at least 18 years old and able to enter into a binding contract to place an order. Certain products (for example knives, blades, propane, pesticides, and some chemicals) carry additional age or delivery requirements under state or federal law, and we may ask for proof of age or decline to ship them to particular destinations.

2. Your Account

You may check out as a guest or create an account. You are responsible for keeping your login credentials confidential and for all activity under your account. Tell us promptly at [email protected] if you believe your account has been used without permission. Business, reseller, and tax-exempt accounts are subject to approval and to any additional written terms we provide for those programs.

3. Products, Pricing, and Availability

We work hard to keep product descriptions, images, specifications, and prices accurate, but errors happen. We do not warrant that product information is complete or error-free. Prices and availability can change without notice, and in-store prices may differ from online prices.

If a product is listed at an incorrect price or with incorrect information, we may cancel or refuse any order placed for that product, even after your order is confirmed or your payment method is charged. If your payment has already been captured, we will refund it in full.

Some items are sold in minimum quantities or case packs, and some are limited per order. Quantity rules shown at checkout control. Special order items may require additional lead time and, once ordered from the manufacturer, may not be cancellable.

4. Orders and Payment

Your order is an offer to buy. We accept it when we ship the product or notify you that it is ready for pickup, and we may decline or limit any order for any lawful reason, including suspected fraud, resale restrictions from a manufacturer, or a shipping restriction for your location.

We accept Visa, Mastercard, American Express, Discover, and PayPal online, and cash or check in store. Card payments are processed by Stripe; we do not store your full card number on our systems. You represent that you are authorized to use the payment method you provide. Orders may be screened for fraud, and we may ask for additional verification or cancel an order that does not pass review.

Florida sales tax is collected on orders shipped to Florida addresses and on in-store pickup orders unless you have an approved tax-exempt account on file. Orders shipped outside Florida are not charged sales tax by us; you are responsible for any use tax owed in your state.

5. Shipping and Risk of Loss

We ship within the continental United States. Standard shipping is free on qualifying orders over $99; other shipping charges are shown at checkout before you pay. Most orders ship within 1 to 3 business days and arrive 3 to 7 business days after shipping. Online orders ship from our warehouses and supplier distribution centers, not from our stores, and an order with several items may arrive in more than one package.

Title and risk of loss pass to you when the carrier accepts the package. Once a tracking number has been issued we cannot change the address or contents of a shipment. If a package is returned to us as undeliverable, we refund the product price but not the shipping charge, and the order must be placed again if you still want the item. Damaged, missing, or lost packages are handled as described on our Shipping & Tracking page.

6. In-Store Pickup and Local Delivery

Pickup orders are held at the store you select and are usually ready within two hours during store hours. Bring your order confirmation and a photo ID. Orders not picked up within 14 days may be cancelled and refunded. Where local delivery is offered, the delivery fee, window, and service area shown at checkout apply, and someone must be available to receive the delivery.

7. Returns, Damaged Items, and Defects

Most items may be returned within 30 days of delivery in their original packaging, as described in our Return Policy. Return shipping is at your expense unless the item arrived damaged, defective, or different from what you ordered. Select manufacturers require damage and defect claims within 48 hours of delivery; those brands are listed on the Return Policy page. Special orders, clearance items, opened chemicals, and cut-to-length or custom items may not be returnable. Refunds are issued to the original payment method.

8. Warranties and Disclaimers

Products we sell are covered by the manufacturer's warranty, if any, and warranty claims after our return window are handled by the manufacturer. Except as expressly stated in these Terms, the Site and the products are provided "as is," and Family Hardware disclaims all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the fullest extent permitted by law. Some states do not allow these limitations, so some of them may not apply to you.

You are responsible for choosing products that are suitable for your project and for using them according to the manufacturer's instructions and applicable codes. Advice from our staff or from a shopping assistant is offered in good faith but does not replace the manufacturer's instructions or a licensed professional.

9. Restricted and Regulated Products

Some products cannot be shipped to certain states or by air, and some require ground transport or hazardous-materials handling. Where a product cannot be shipped to your address, we will tell you at checkout or cancel and refund the affected item. Products sold into California may carry Proposition 65 warnings. You agree to comply with all laws that apply to your purchase and use of our products.

10. Services

Sharpening, key cutting, screen and lamp repair, and other services are performed with reasonable care, but results depend on the condition of the item you bring or send us. For mail-in sharpening you are responsible for packaging items safely and for shipping to us; our liability for an item in our care is limited to its repair or the reasonable replacement cost of a comparable item. Service fees are due when the work is completed or, for mail-in services, before the item is returned to you.

11. Promotions, Coupons, Rewards, and Subscriptions

Promotions and coupon codes are subject to the dates, minimums, exclusions, and other conditions stated with the offer, cannot be combined unless we say so, and have no cash value. Rewards program points are earned and redeemed according to the program rules on our Rewards page, which we may change or end at any time. Text messages for Family Hardware Rewards are described in our SMS Terms. Subscribe-and-save orders renew at the interval you choose until you cancel from your account; each renewal is charged to your saved payment method at the then-current price and can be cancelled before it ships.

12. Purchases Through Shopping Assistants and Other Channels

Our products may be offered through third-party shopping assistants and marketplaces, including AI assistants that let you complete a purchase without visiting the Site. When you buy from Family Hardware through such a channel, Family Hardware is the seller and merchant of record, these Terms apply to the purchase, and the price, tax, shipping, and return terms shown to you in that channel are the ones that govern your order. The assistant or marketplace is not our agent, and its own terms govern your use of its service. Order confirmations, shipping updates, and returns for these orders are handled by Family Hardware directly.

13. Intellectual Property and Use of the Site

The Site and its content, including text, images, logos, product data, and software, are owned by Family Hardware or its licensors and are protected by copyright, trademark, and other laws. Family Hardware and the Family Hardware logo are trademarks of Family Hardware Corporation; other brand names belong to their respective owners. You may use the Site to shop and to learn about our products and services. You may not copy, scrape, or republish substantial portions of the Site, interfere with its operation, attempt to gain unauthorized access, or use it for any unlawful purpose. Automated access is permitted only as described in our robots.txt.

14. Limitation of Liability

To the fullest extent permitted by law, Family Hardware, its owners, employees, and suppliers are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, arising out of or related to your use of the Site or any product or service we provide, even if we have been advised of the possibility of such damages. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these Terms limits liability that cannot be limited under applicable law.

15. Indemnification

You agree to defend and hold harmless Family Hardware and its owners, employees, and suppliers from claims, damages, and expenses, including reasonable attorneys' fees, arising from your misuse of the Site, your violation of these Terms, or your misuse of a product or service we provided.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-law rules. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Lee County, Florida, and you consent to their jurisdiction. Before filing a claim, please contact us at [email protected] so we can try to resolve it with you directly.

17. Changes to These Terms

We may update these Terms from time to time. The effective date at the top of this page shows when they were last changed, and the version posted when you place an order is the version that applies to that order. Continued use of the Site after a change means you accept the updated Terms.

18. Contact Us

Family Hardware Corporation
622 SE 47th Terrace, Cape Coral, FL 33904
13101 McGregor Blvd, Fort Myers, FL 33919
(239) 542-6365 · [email protected]